EPiC Support


If you are having any difficulties with EPiC please check the FAQ list below for possible solutions. You can find answers to questions about EPiC data here.  

If you cannot find the answer, or would prefer to contact us, please email, call, or send us a message in the chat box at the side of this page. We will respond promptly to any queries during business hours.

Email - admin@akohiringa.co.nz

Phone - 09 488 4286

Chat box - To the bottom of your screen


General


What’s the difference between a He Ako Hiringa account and an EPiC account?

Nothing. Once you have verified your He Ako Hiringa account, you can access EPiC simply by clicking any of the EPiC links around the website. Just make sure you are logged into He Ako Hiringa first.

Logging in to EPiC


I can already see national data without logging in, why would I bother getting an account?

You can access the national data in EPiC (which does not show any personal or practice prescribing data) without an account. However, if you are a prescriber and wish to see your own data and your practice data, you will need an account.

I’m not a prescriber; can I use EPiC?

Currently, the prescriber level EPiC can only be accessed by GPs, pharmacist prescribers and nurse prescribers, but other clinicians can still access the national data in EPiC here.

Your prescribing data


How do I find out which practice has been assigned to me in EPiC?

Once logged in, click on your initials on the top right of EPiC and then click "My Profile" to see which practice we have assigned to you in EPiC. The data used in the “your patients and practice” tab of EPiC has been gathered from patients in this practice.

I can see my prescribing data but it appears to be incomplete.

The data used in your EPiC stories comes from the practice/location where the majority of your prescribing occurs. You can only view the data for one practice location in EPiC. If you wish to view your data for another practice, please email us and ask for your default practice location to be re-allocated to your practice of choice.

How did you assign my practice in EPiC?

The practice assigned to you in EPiC is the practice you work at that has the highest number of your prescriptions dispensed. We have done this to ensure that your most common work practice is represented in the data in your EPiC stories. If you wish to view your data for another practice, please email us and ask for your default practice location to be re-allocated to your practice of choice.

When I view my profile, I do not have a practice attached to my account.

This could be due to one of two reasons:

1. The practice where you work does not have enrolled patients (eg, it is an after-hours clinic or outreach clinic). The patients you prescribe for will be registered at other practices.

2. You did not provide us with a practice during your account set up, so we have not assigned you one. Please email us with your practice location of choice.

I prescribe in more than once practice; can I look at my prescribing in other locations?

The data used in your EPiC stories comes from the practice you work at that has the highest number of your prescriptions dispensed. You can only view the data for one practice in EPiC. If you wish to view your data for another practice, please email us and ask for your default practice to be re-allocated to your practice of choice.

Where is the prescribing data shown in my EPiC coming from?

Click here to find out more information about your prescribing data and where it comes from.