If you are having any difficulties with EPiC please check the FAQ list below for possible solutions.
If you cannot find the answer, or would prefer to contact us, please email, call, or send us a message in the chat box at the side of this page. We will respond promptly to any queries during business hours.
Email - firstname.lastname@example.org
Phone - 09 488 4286
Chat box - To the bottom of your screen
What is the EPiC National dashboard?
The EPiC National dashboard can be used to explore prescribing trends across the country, allowing for reflection on the medicine management practices in your place of work. You do not need an account to access the EPiC National dashboard, as it does not show prescriber-level data. Click here to learn more about the EPiC National dashboard.
What’s the difference between the EPiC National dashboard and the EPiC dashboard?
The EPiC National dashboard (ie, the logged-out version of the EPiC dashboard) only contains the national data set.
The EPiC dashboard contains the national dataset as well as your personal prescribing data and your practice prescribing data.
What’s the difference between a He Ako Hiringa account and an EPiC account?
Nothing. Once you have verified your He Ako Hiringa account, you can access EPiC simply by clicking any of the EPiC dashboard links around the website. Just make sure you are logged into He Ako Hiringa first.
Logging in to EPiC
I can already see the EPiC National dashboard without logging in, why would I bother getting an account?
You can access the EPiC National dashboard (which does not show any personal or practice prescribing data) without an account. However, if you are a prescriber and wish to see your own data and your practice data, you will need an account.
I’m not a prescriber; can I use the EPiC dashboard?
Currently, the prescriber level EPiC dashboard can only be accessed by GPs, pharmacist prescribers and nurse prescribers, but other clinicians can still access the EPiC National dashboard here.
I logged in to EPiC for the first time, but I can’t see my patient or practice data.
When logging in to EPiC for the first time, it can take up to one minute to load your patient and practice dispensing data. We recommend you keep your browser window open and don’t click any buttons until your data are showing. Once your data load for the first time, this delay should not occur again.
If after a minute your patient and practice data is still not displaying, please phone us on 09 488 4286, email us on email@example.com, or message us through the chat box, and we will assist you.
I clicked on a link through to the EPiC dashboard, but it didn’t work.
EPiC is not supported in Safari, we recommend you check which internet browser you are using and switch to either Google Chrome or Microsoft Edge.
Your prescribing data
How do I find out which practice has been assigned to me in EPiC?
Once logged in, click on “profile” on the top right of the EPiC dashboard to see which practice we have assigned to you in EPiC. The data used in the “your practice” tab of your EPiC dashboard has been gathered from patients in this practice.
I can see my prescribing data but it appears to be incomplete.
The data used in your EPiC dashboard comes from the practice/location where the majority of your prescribing occurs. You can only view the data for one practice location in EPiC. If you wish to view your data for another practice, please email us and ask for your default practice location to be re-allocated to your practice of choice.
How did you assign my practice in EPiC?
The practice assigned to you in EPiC is the practice you work at that has the highest number of your prescriptions dispensed. We have done this to ensure that your most common work practice is represented in the data in your EPiC dashboard. If you wish to view your data for another practice, please email us and ask for your default practice location to be re-allocated to your practice of choice.
When I view my profile, I do not have a practice attached to my account.
This could be due to one of two reasons:
1. The practice where you work does not have enrolled patients (eg, it is an after-hours clinic or outreach clinic). The patients you prescribe for will be registered at other practices.
2. You did not provide us with a practice during your account set up, so we have not assigned you one. Please email us with your practice location of choice.
I prescribe in more than once practice; can I look at my prescribing in other locations?
The data used in your EPiC dashboard comes from the practice you work at that has the highest number of your prescriptions dispensed. You can only view the data for one practice in EPiC. If you wish to view your data for another practice, please email us and ask for your default practice to be re-allocated to your practice of choice.
Where is the prescribing data shown in my dashboard coming from?
Click here to find out more information about your prescribing data and where it comes from.